OVERDUE PROCESS

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Policies and Procedures

Long overdue, if the book is not returned after 1 month

a.  Shelfread the bookshelves properly.

b.  Double check overdue book cards against the shelves before submitting list

     to Customer Service Librarian.

c. Arrange the book cards by title and by surname for faculty / staff. Integrate

    book cards in the long overdue tray after a semester at the Library.

d. Students, faculty and staff returned overdue materials to the Library.

1. Library shall indicate the returned overdue material under

2. Remarks.

3. Library issue overdue charges and explain to client that the receipt should be submitted the Library after payment been made to CASH DIVISION.

4. Library staff indicates date and initials on the receipt on the day it was received.

5. Library staff deletes from overdue list the name of client that has been cleared.

6. Submits update to Customer Service Librarian.

e. If cleared, delete record from overdue list.

Recall Slips/Notices

Recall notices are sent to students and staff who were not able to return their borrowed books on time. These are usually issued monthly using the Library forms – recall slip. 

Recall notices via online free short messaging services (SMS) are also set to students whose borrowed book has a reservation on the date of its return. This is to remind the student to return the book on time to avoid overdue.